1.)
How much does the service cost?  GO
BACK
As
a seller, the service is free. As a buyer, the service is only $2.00
a transaction.
2.)
Can I use this service to sell other products?GO
BACK
Yes
you may - with a $2.00 transaction charge for each buyer for anything
they purchase.
3.)
How do I know when a payment has been made?GO
BACK
As
a buyer, you will receive confirmation E-mail that you have successfully
made your payment. As a seller, you will receive confirmation E-mail
when your buyer has actually made the payment (Also refer to #10)
4.)
I can't remember my User ID and/or Password or they are invalid.GO
BACK
Important!
Remember that your User ID and Password are case sensitive. If you forget
them, click on "I forgot" at the Login screen. Enter your
mother's maiden name and your E-mail address and you will be given the
Clue you entered when you chose your password. At this time, an E-mail
containing your User ID and Password will be sent to you in case the
Clue doesn't help you.
5.)
May I use this service outside the U.S.?GO
BACK
A
bank account would have to be set up in the U.S. and could then be used
to wire transfer the money anywhere in the world.
6.)
How do I protect myself from fraud?GO
BACK
EFD,
Inc. is currently investigations escrow accounts for our customer's
safety. This service will be implemented shortly.
7.)
Is my personal information safe?GO
BACK
We
use the industry's highest level of Secure Socket Layers and 128-bit
encryption code. Our servers are housed in the same data center used
by 42 states' governments and most of the major US cities. It's two
stories underground, has 6-foot thick walls, uses biometrics to limit
entry, and has multiple back-up and redundant power supply! (It's safe!)
For
your protection as well as ours, Billsite
also prenotes new accounts upon registration to ensure that these are
valid. This process adds 48 hours to the normal 72 hour turnaround time
of a transaction. This is only performed on a NEW account.
8.)
Do I have to use the suggested E-mail included in Billsite?GO
BACK
As
long as you have your magic hyperlink included in the letter, you may
send the E-mail from any program you wish.
9.)
What is a Magic Hyperlink?GO
BACK
When
you sign up with Billsite
you will receive an E-Mail with a number so that we may identify you.
This is your Magic Hyperlink.
10.)
Why didn't I receive notification inmediately after sending
a payment?GO
BACK
ACH
does not process on weekends or on bank holidays. Your payment information
is stored in our data base until the ACH file is run on the next business
day. When the file is run, your confirmation E-mail of payment (whether
you are a buyer or seller) is generated.
11.)
Can I use my credit card for this service?GO
BACK
ACH
processing has nothing to do with credit cards. It is electronic transfer
of cash from one account to another account. Buyers may only use a checking
account. Sellers may use a savings account for deposits but it is not
recommended because if they wish to purchase something, safvings accounts
will not be debited.
12.)
May I use credit card checks and have them deduct it from my
card?GO
BACK
No,
you may only use a checking account for ACH debiting.
13.)
I received an error message while on the site. What do I do?GO
BACK
If
you experience any problems with the site, E-mail us at [email protected].
Make sure that you include all pertinent information so that we may
assist you with the problem. For example, exactly what the error message
read, what browser you are using, what page you were on - buyers or
sellers side, etc. The more information we receive the easier it will
be to help you.
14.)
How can I check the status of my Billsite account?GO
BACK
You
must go to http://www.billsite.com
and log in with your User ID and Password to be able to check
your account's status. This will bring you to your personal
Billsite
page.
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